The recent Forrest report, Customer Obsession Is an Employee Engagement Strategy states ‘Great customer experience is not possible without engaged employees. Delivering consistently superior customer experiences depends on employees across the organization playing their part, which only happens when they’re engaged with their work.
CSAT is a one metric for customer experience but how are organizations measuring employee engagement? How do you even define employee engagement? Join us for a discussion on measuring and managing employee engagement and how this will ultimately drive happy customers.