The growth of cloud and SaaS technology has enabled small and medium sized businesses to leverage the best technology on the market. This tech, which was once available only to those with deep pockets, means businesses can scale with unprecedented speed. Join this roundtable to discuss best practices for adopting cloud tech for your growing business.

At Traction, we believe that for any business transformation project to be a success, the underlying data and data architecture must be solid. Connecting and integrating your systems is integral to developing a complete view of your customers. Join data integration experts from Boomi and Traction for a roundtable discussion on how you best integrate your front and backend systems to serve up the right data to the right people.

The recent Forrest report, Customer Obsession Is an Employee Engagement Strategy states ‘Great customer experience is not possible without engaged employees. Delivering consistently superior customer experiences depends on employees across the organization playing their part, which only happens when they’re engaged with their work.

CSAT is a one metric for customer experience but how are organizations measuring employee engagement? How do you even define employee engagement? Join us for a discussion on measuring and managing employee engagement and how this will ultimately drive happy customers.