Vancouver's Premier Business Transformation Event
June 9th, 2016 at The Commodore Ballroom (Vancouver, BC)

Register now for FREE

Conference (Noon - 8:00pm)

Cloud, Expo, Keynote, Customer Panel, Happy Hour

12:00 pm – Lunch and Cloud Expo (open bar!)
2:00pm – TF16 Keynote with Special Guests
3:15pm – TF16 Customer Panel
4:00pm – TF16 Happy Hour Drink. Eat. Meet. Repeat.
5:00pm – 8:00pm – TF16 After Party & Live Karaoke

Roundtables 10:00am - 10:45am

Leveraging technology to scale your small business with speed.

The growth of cloud and SaaS technology has enabled small and medium sized businesses to leverage the best technology on the market. This tech, which was once available only to those with deep pockets, means businesses can scale with unprecedented speed. Join this roundtable to discuss best practices for adopting cloud tech for your growing business.

The 360 degree view of your business. The first step to business intelligence is connecting your data.

At Traction, we believe that for any business transformation project to be a success, the underlying data and data architecture must be solid. Connecting and integrating your systems is integral to developing a complete view of your customers. Join data integration experts from Boomi and Traction for a roundtable discussion on how you best integrate your front and backend systems to serve up the right data to the right people.

Engaged employees = satisfied customers.

The recent Forrest report, Customer Obsession Is an Employee Engagement Strategy states ‘Great customer experience is not possible without engaged employees. Delivering consistently superior customer experiences depends on employees across the organization playing their part, which only happens when they’re engaged with their work.

CSAT is a one metric for customer experience but how are organizations measuring employee engagement? How do you even define employee engagement? Join us for a discussion on measuring and managing employee engagement and how this will ultimately drive happy customers.

Roundtables 10:00am - 11:45am At Capacity

 

Roundtables 11:00am - 11:45am

Leveraging technology to reimagine customer, partner and employee engagement.

Whether you’re looking to connect with internal or external stakeholders, online communities (formerly portals) are quickly becoming one of the best methods for disseminating information. This roundtable discussion will focus on helping you determine how you can meet your organizational needs with Communities and best practices for implementation.

Manufacturing: Unleash your data to accelerate customer acquisition and achieve service excellence through connected channel partners.

In an industry where competitive pressures are only increasing, manufacturers must differentiate by making a shift from product-centric to customer-centric organizations. In this roundtable manufacturers will discuss how to consolidate silo-ed data to drive meaningful conversations with customers, automate manual processes and achieve self-service for your ecosystem of partners.

Change management and training: your keys to strong technology ROI and adoption.

Too often we see companies heavily invest in new technologies without considering change management and end user training. To ensure adoption of your new systems and business process, change management and training is a must. Join this roundtable session to learn about user adoption best practices and learning management systems that will help make any organizational change a success.

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You will be contacted by our Events Manager, Lee Wiebe, to discuss your specific needs.