The Evolution of Visitor Management



The cloud-based visitor management system (VMS) space is maturing rapidly. Increasingly sophisticated technology has unleashed a trend towards deeper integration and a holistic experience that seamlessly unifies more and more points of intersection between people and facilities.

Traction Guest surveyed industry professionals with an interest in operations, facilities, security and IT, across all industries and countries, to uncover trends and opportunities in the visitor management system (VMS) category.

This report summarizes and analyzes that survey, providing insight on how VMS technology impacts an organization’s security, efficiency, data richness and brand perception.

Survey results include:

  • 89% say VMS creates a safer environment, up from 82% last year
  • 91% of respondents say a self-check-in system has made their job easier;
    35% have seen a reduction in check-in time of more than 40%
  • 72% report that adding VMS improved visitor feedback. Up from 53% in 2017

For full results, download the report now. 

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